CRM - Customer Relationship Management

Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.

CRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.

Источник: ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8

The most popular products in category CRM - Customer Relationship Management All category products

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Oracle Siebel CRM

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amoCRM

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Microsoft Dynamics 365

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2й	Absalon CRM	Absalon CRM for Consumer Goods	Amazon Connect	Amazon Simple Email Service	amoCRM	Apptivo CRM	Avaya Aura® Call Center Elite	Avaya Aura® Call Center Elite Multichannel	Avaya Aura® Communication Manager	Avaya Aura® Experience Portal	Base CRM	bpm'online sales	Bpm’online marketing	Capsule CRM	Cisco Packaged Contact Center Enterprise	Cloze CRM	CRM-system bpm’online	CRMNEXT Re-Think CRM	eGain CallTrack	eGain Mail	Eptica Customer Engagement Suite	Freshdesk	Freshsales CRM	Lithium Online Communities	Lithium Social Media Management	mplsystems CUSTOMER SERVICE CRM	mplsystems Omni-Channel Contact Centre	Pegasystems PEGA SALES AUTOMATION	Pipeliner CRM	Salesforce Commerce Cloud	Salesforce Marketing Cloud	Salesforce Platform	Salesforce Sales Cloud	Salesforce Service Cloud	Secur01	SERVICENOW CUSTOMER SERVICE MANAGEMENT	SugarCRM	Title 3M eng	Title Avendor eng	Zendesk Chat	Zendesk Guide	Zendesk Support	Zendesk Talk	test_language	ЯЯЯЯЯ___23456 Vendor verified
CRM Type	Data location	Functionality	Application Type	System customization	Security and administration	Customer base	Customers document flow	Omnicanal communications	Business Process Management	Tasks, timetable, instructions	Gantt Chart	Importing and synchronizing data	Integration with e-mail	Integration with Microsoft Office 365	Integration with DBMS	Integration with the site	Site event and lead source analysis	Budget	Reports	Projects	Free trial (days)	Unique Features


Operational	Operational	Operational	N/A		Operational Analytical	Operational	Operational	Operational	Operational	Operational	Операционная	Operational Analytical	Operational Analytical	Operational	Operational	Operational Analytical		Operational	Operational	Operational	Операционная Аналитическая	Operational	Operational	Operational	Операционная Аналитическая	Operational Analytical	Операционная	Operational Analytical	Operational Analytical		Operational Analytical			Collaborative	Operational	Operational	Operational Analytical	Operational	Operational Analytical Collaborative	Operational Analytical	Operational Analytical			Операционная
On-premise	On-demand	On-demand			On-premise	On-premise Subscription	On-demand	On-demand	On-demand	On-demand		On-premise Subscription	On-premise Subscription	On-premise Subscription	On-demand	On-premise Subscription		On-demand	On-demand On-premise	On-demand On-premise	Локальное	On-premise	On-demand On-premise Subscription	On-demand	Локальное	On-demand	Локальное	On-demand	Subscription		On-premise			Subscription	N/A	On-demand	On-demand	On-demand	On-demand On-premise Subscription	On-demand	On-demand			Локальное
Sales Management	Sales Management Marketing Management Customer Service Management	Sales Management Marketing Management Customer Service Management			Sales Management Marketing Management Customer Service Management Contact Center	Sales Management Marketing Management Customer Service Management	Contact Center	Contact Center	Contact Center	Contact Center	Управление продажами Управление маркетингом Управление клиентским обслуживанием Контакт-центр	Sales Management	Sales Management Marketing Management Customer Service Management	Sales Management Marketing Management Customer Service Management	Contact Center	Sales Management Marketing Management Customer Service Management		Sales Management Marketing Management Customer Service Management Contact Center	Customer Service Management Contact Center	Sales Management Marketing Management Customer Service Management	Управление продажами Управление маркетингом Управление клиентским обслуживанием Контакт-центр	Sales Management Marketing Management Customer Service Management	Sales Management Marketing Management Customer Service Management Contact Center	Marketing Management Customer Service Management	Управление маркетингом Управление клиентским обслуживанием	Sales Management Marketing Management Customer Service Management Contact Center	Управление продажами Управление маркетингом Управление клиентским обслуживанием Контакт-центр	Sales Management	Sales Management		Marketing Management			Contact Center	N/A	Customer Service Management	Sales Management Marketing Management Customer Service Management	Sales Management	Sales Management Marketing Management Customer Service Management Contact Center	Sales Management Marketing Management Customer Service Management Contact Center	Customer Service Management			Управление маркетингом
Web-interface	Desktop application Mobile application	Web-interface			Web-interface Mobile application	Web-interface Mobile application	Desktop application	Desktop application	Desktop application	Desktop application		Web-interface Desktop application Mobile application	Web-interface Desktop application Mobile application	Web-interface	Desktop application	Mobile application		1	1	Desktop application	Web-интерфейс Десктопное приложение Мобильное приложение		Web-interface Desktop application Mobile application	Desktop application	Десктопное приложение Мобильное приложение	Desktop application	Десктопное приложение Мобильное приложение	Desktop application Mobile application	Web-interface Desktop application Mobile application		Web-interface Mobile application			Mobile application	Web-interface	Desktop application	Desktop application Mobile application	Web-interface	Web-interface Desktop application Mobile application	Desktop application Mobile application	Desktop application Mobile application			N/A




N/A	Chat E-mail	Chat E-mail			IP-telephony Chat E-mail Social networks Messengers	Chat E-mail Social networks Messengers	IP-telephony Chat E-mail Social networks Messengers	IP-telephony Chat E-mail Messengers	IP-telephony Chat E-mail	IP-telephony Chat E-mail Messengers	1	E-mail	E-mail	Social networks	IP-telephony Chat E-mail Social networks Messengers	Chat E-mail Social networks Messengers		IP-telephony Chat E-mail Social networks	IP-telephony Chat E-mail Social networks	E-mail	IP-телефония Чат Е-mail Соцсети Мессенджеры	Chat E-mail Social networks	IP-telephony Chat E-mail Social networks Messengers	Chat Social networks Messengers	Чат Соцсети Мессенджеры	IP-telephony Chat E-mail Social networks Messengers	IP-телефония Чат Е-mail Соцсети Мессенджеры	Chat E-mail	N/A		E-mail Social networks Messengers			Messengers	N/A	IP-telephony Chat E-mail	Chat E-mail	IP-telephony	IP-telephony Chat E-mail Social networks Messengers	IP-telephony Chat E-mail Social networks Messengers	Chat E-mail			Соцсети Мессенджеры





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